How can we help?

We aim to respond to all support requests within 5 working days.

Integration issues

Strava, Polar, Garmin, Fitbit, Hevy or Google Fit not syncing, connecting, or showing data correctly.

Billing & subscription

Questions about your Pro subscription, payments, refunds or cancellations.

Data deletion request

Request complete deletion of your account and all associated data.

Bug report

Something in the app is broken or not behaving as expected.

Privacy enquiry

Questions about how your data is stored, used or shared.

Feature request

Something you'd like to see added or improved in FitMesh.

Or email us directly at

Please include your account email and a description of the issue. For integration problems, mention which app and what the last sync date was.

Quick links